Shipments and returns

Can I cancel my order?

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order and obtain a full refund. Please note some items are non returnable for hygiene reasons (such as earrings, make up and hosiery) or for practical reasons (e.g.. magazines). These items are clearly indicated in the product descriptions on the website.

All order cancellations must be sent to us via e-mail quoting your name, order number and full address. If however your order has been dispatched you will need to return the order to us. See refund policy.

Refund policy:

In case you would like to exchange or refund your purchase, email us and you are welcome to return it at your own postage cost within 7 days of receiving your item.

We strongly recommend that you get proof of posting for the returned item, as we can not be held responsible for items that go missing in the post. When the item is returned to us in the condition in which it left (any tags, labels etc must still be present) we will refund your payment in the way it was sent.

Postage and your orders:

Prices include taxes, but not postage costs. Postage is calculated on a weight basis and you have the option to choose different delivery methods. We process and post your order within 2 to 5 working days unless you choose a special delivery method. 
We do our best to post as soon as possible but sometimes colours and sizes are subject to availability and it can take up to two weeks to post the item. If this should be the case we will email you as soon as possible. If you have any special orders for a size we do not stock please get in touch with us. We can give you the option to pre-order. It may take between 1 to 3 weeks to get your order made.

Delivery time:

UK Orders: 
Normally sent by 1st class recorded delivery which takes approx 2-3 days for delivery and requires your signature.
Please allow 15 working days (Mon-Sat) before reporting a UK order as missing (Royal Mail Guidelines). Royal Mail say this 15 working day delivery time allows them time to check addresses that may be incorrect or re-package damaged parcels etc. The only delivery service guaranteed quicker would be to pay for a Next Day Delivery.
During periods of Royal Mail Postal Strikes we would need to extend the time for delivery accordingly.

Overseas Orders: 
Normally sent by Airmail which takes approx 1-2 weeks for delivery 
Please allow 40 working days before reporting an overseas order as missing (Royal Mail Guidelines). Royal Mail say this is to allow time for the parcel to clear customs and be delivered by your Countries local postal service. International Insured mail may speed up the delivery. All orders over £30 are sent by Airmail Insured to cover you fully against loss. 
During periods of Royal Mail Postal Strikes we would need to extend the time for delivery accordingly.